Timeless Luxuries limited Warranty
Guaranteed Precision
Every timepiece we offer is inspected, authenticated and backed by our 90-Day limited warranty. Below you'll find what is covered, what is excluded, how to make a claim, and how to reach our team — so your watch keeps time as faithfully as the day it was made.
The 90-Day Guarantee
Every timepiece sold by Timeless Luxuries is backed by a 90-day limited warranty from the date of purchase. It protects against mechanical and functional defects so you can wear your watch with confidence. Here is exactly what the warranty does and does not cover.
COVERAGE DETAILS
What's Covered
✓ Movement malfunctions under normal use
✓ Timekeeping defects outside expected tolerance
✓ Failure of crown, stem and pusher functions
✓ Defects in complications such as date or chronograph
What's Excluded
— Accidental damage, drops or impact
— Water damage or loss of water resistance
— Normal wear: scratches, straps, crystals, cases and bracelets
— Batteries and routine servicing
— Loss,Theft or damage due to negligence
— Repairs or alterations by unauthorized parties
The Details
— This warranty is not transferable and only applies to the original purchaser
— This warranty only covers US buyers and is not valid for international buyers
— This warranty only applies to watches not covered by manufacturer's warranty
— We must verify serial number and authorize all warranty repairs
— Customers are responsible for fully insured shipping costs for a warranty claim
— We will cover return shipping after the repair
— Repairs do not extend or restart the warranty period
The Claim Process
01
Documentation
Gather your invoice number, proof of purchase and a clear description of the issue, along with photos of the timepiece if possible.
02
Initial Outreach
Contact our team within the 90-day warranty period. We will review your details and confirm the next steps for your claim.
03
Insured Transit
Once approved, carefully package your timepiece and ship it using the insured shipping instructions provided by our team.
04
Expert Inspection
Our specialists inspect the watch to assess the issue under warranty terms, then arrange the appropriate repair or resolution.
WARRANTY SUPPORT
Speak With Our Specialists
Email: info@timelessluxuries.net
Phone: +1 (317) 677-2377
Monday – Friday, 9am – 6pm
Starting a Claim
Share your order number, the watch reference and a short description of the issue. Our team will review your request within 2 business days and guide you through the next steps.
Before You Write
Keep your warranty card and proof of purchase at hand, and please do not open the case or attempt repairs, as this will void your 90-day coverage.